Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Infographic February 13, 2024 Infographic | 2024 Top Risks in the Consumer Packaged Goods and Retail Industry Discover 2024's top risks in Consumer Packaged Goods & Retail. Inflation, data privacy, labor—key concerns for industry leaders. Insights from Protiviti's survey. Client Story November 5, 2024 Navigating Security and GRC Optimisation during an SAP S/4HANA Conversion Master navigating security and GRC optimisation during an SAP S/4HANA conversion for enhanced system reliability and advanced data insights. Survey January 25, 2024 Tech challenges, economic pressures, regulatory scrutiny and resilience are among the top risks for CLOs and GCs In the ever-evolving realm of in-house legal practice, staying ahead of the curve is not merely a strategic choice; it’s an imperative. To navigate the intricate terrain of today’s legal landscape effectively, general counsel (GC) and chief legal officers (CLOs) must be acutely aware of the risks to their organisations that loom on the horizon. Our latest Top Risks Survey sheds light on the… Blogs April 6, 2023 ChatGPT, the Rise of Generative AI and What’s Next Over the last few months, both business and technology worlds alike have been abuzz about ChatGPT, and more than a few leaders are wondering what this AI advancement means for their organisations. Let’s explore ChatGPT, generative AI in general, how leaders might expect the generative AI story to change over the coming months and how businesses can stay prepared for what’s new now – and what may… Blogs January 24, 2025 Enhancing Cloud Resilience: Key Patterns for Reliability and Continuity Cloud infrastructure has emerged as a critical factor for driving business success. Ensuring cloud resilience isn’t just desirable, it’s essential as application downtime means lost revenue. A comprehensive approach to cloud resilience ensures that when failures occur, systems can recover quickly, continue to deliver value and maintain business continuity in the face of disruptions. This approach… Podcast Transcript November 22, 2023 Transcript | Exploring an evolving payments landscape with the Commonwealth Bank of Australia In the VISION by Protiviti podcast, Susan Yang, General Manager, International Payments and Network Management at the Commonwealth Bank of Australia, sits down with a pair of Protiviti payments experts to discuss how she and her team are leading the ISO 20022 program and the digital international money transfer (IMT) strategy execution for CBA. Blogs July 13, 2022 Congratulations on Choosing SAP. What Comes Next? Congratulations! Your organisation recently made the decision to move forward with selecting SAP S/4HANA, and you will either be leaving an old ERP or a previous version of SAP ECC behind — a great strategic move but only the first in many more decisions to come on the SAP ERP journey that lies ahead. The SAP solution portfolio includes numerous components that can be deployed in many ways. To… Blogs April 27, 2022 A Balancing Act: SAP in the Cloud SAP customers know the cloud can help them innovate and find new opportunities but are also concerned with compliance and risk. Recently, we spoke with SAPinsider’s Chief Research Officer Riz Ahmed about how SAP customers can find a balance whereby they realize cloud’s innovation opportunities while managing cloud’s risks. Here’s a recap of our conversation. Podcast February 9, 2024 Payments, liquidity and digital solutions with GTS Westpac’s Nish Dharmaratne Protiviti Australia’s Director Ruby Chen and Senior Director Rupesh Mahto sit down to talk to Nish Dharmaratne, Managing Director, Global Head of Product (Payments, Liquidity & Digital Solutions) at GTS, Westpac. In this interview, Dharmaratne discusses core payments, new payment solutions, cross-currency payments, corporate commercial cards, merchant acquiring, liquidity solutions, risk,… Load More
