Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Newsletter July 13, 2022 Finding Stability and Opportunity Amid Economic Uncertainty With the economic outlook constantly shifting as if it were a moving target, directors need to embrace change and set a tone of focus and confidence when looking to the future. It all starts with asking the right questions. Growth across the global economy is slowing. With the growth rate projected to shrink in 2022 and 2023 by half of what it was in 2021, business conditions have likewise… Survey March 19, 2024 Views on Board Governance — Where Directors and C-Suite Leaders Align and Diverge The views of more than 1,000 directors and C-suite executives on the role and effectiveness of the board are the focus of this report on the results of our inaugural Global Board Governance Survey. This study -- developed by Protiviti, BoardProspects and Broadridge -- is, we believe, the first of its kind. It offers insights regarding the board’s priorities, performance and governance practices,… Infographic July 15, 2022 Infographic | Top Risks in the Hospitality & Airlines Industry: Labor and Economic Issues Dominate The global travel and tourism market has been on a bumpy recovery after losing roughly 62 million jobs in 2020, as companies adjust to disruptive government policies, changing consumer behavior and an ever-shifting demand for core products and services. In a survey conducted during a recent webinar, participants from the hospitality and airline industry shared their perspectives on… Podcast February 8, 2023 Podcast | The Real Date of the Quantum Computing Apocalypse and What the White House Says We’ll Do About It Will quantum computers be able to crack RSA this decade? Maybe. But figuring out that exact date is not what you and your organisation should be worried about. A memorandum issued by the White House reveals when the quantum computing apocalypse will begin as far as information security boots on the ground are concerned. Join Host Konstantinos Karagiannis for a deep dive into the NSM-10 memo and… Infographic February 23, 2022 Infographic: State of ESG and Emerging Technology Initiatives at Retail and Consumer Products Organisations Companies in the Retail and Consumer Products Industry are exposed to material Environmental, Social and Governance (ESG) risks across the value chain – from sourcing and manufacturing to the distribution and use of products. The ever-growing demands and expectations from consumers have forced companies to rethink sustainability for changing times. Even COVID-19 has amplified the need for… Client Story October 7, 2024 Telecom Leader Sets New Standard as Top Employer with Innovative Pay and Job Structures Telecom leader innovates pay structures for next-gen growth, setting new standards with a unified job architecture and base pay framework to attract top talent. Whitepaper September 29, 2021 Funding, Privacy, Security and IT System Changes Dominate Priorities for Healthcare Internal Auditors Key Findings From the Latest Survey Conducted by Protiviti and AHIA on Healthcare Provider Organisation Internal Audit Plan Priorities Even before the COVID-19 public health emergency, healthcare organisations were challenged in their mission to deliver high-quality patient care due to provider and staff shortages. Many healthcare organisations have been forced to make severe and often morale-… Survey September 25, 2023 Healthcare Internal Auditors Prioritise Cybersecurity, Business Performance and Technology Modernisation According to the latest Healthcare Internal Audit Plan Priorities Survey conducted by Protiviti and the Association of Healthcare Internal Auditors (AHIA), the top audit priorities for healthcare organizations in 2023 are encompassed in seven themes which are highlighted below and discussed in further detail in the report that follows. Video November 20, 2024 Video | Together We Care: Protiviti and Microsoft’s Commitment to Community Discover how Protiviti and Microsoft are making a difference in our communities through a dedication to philanthropy and community engagement. This video showcases Microsoft's Circuit Programme, where students visit Protiviti’s Chicago Office to explore the world of technology, data, and analytics. We believe that by working together, we can make a bigger impact, positively influencing these… Load More
