Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story November 24, 2021 Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti… Video November 1, 2023 Video | Financial Institution Optimises Customer Relationship Value through AI and Innovative Data Approach A financial institution needed to effectively assign its relationship managers to optimise service, balance resource workloads and maximise revenue. We helped them develop a graph data structure and algorithms in the Microsoft Azure environment to organise and analyse nested banking customer relationships.This reduced daily data processing time by nearly 96% and automated more than 90% of client… Whitepaper October 5, 2020 Private Equity and Hedge Funds: Methods of Choice for Money Laundering Threat Actors Private investment funds under management have grown over the past 25 years into a several trillion-dollar industry in the United States. In a leaked Federal Bureau of Investigation (FBI) unclassified but sensitive bulletin, the FBI concludes, with high confidence,[1] that threat actors (both financially motivated criminals and foreign adversaries) are using the private placement of funds,… Podcast July 21, 2022 Risky Women Podcast | CRA and Fair Lending: Mary Bailey Shelley Metz-Galloway, US lead of Protiviti’s regulatory compliance practice, talks with Mary Bailey, regulatory compliance expert, about the US Community Reinvestment Act and how upcoming changes to the rule should improve access to credit and have a big impact on banks’ compliance and reporting. They also take a look at the status of international efforts toward fair lending. Mary Bailey CRCM,… Podcast June 27, 2022 Podcast | Building Technology and Data Enabled Capabilities Innovation, transformation and the introduction of more advanced technologies are on the agendas of most groups in an organisation today. The same certainly holds true for internal audit functions – but perhaps not at the same levels of engagement as departments such as finance and IT. In fact, the results of the latest Next-Generation Internal Audit Survey from Protiviti show that overall… Blogs May 15, 2023 Hyperbole, hype and hope? Trillions of reasons why the metaverse matters Ever since Steven Spielberg put the metaverse on the mainstream map in 2018 with his science-fiction adventure film, Ready Player One, based on Ernest Cline's novel of the same name, there has been a slow but steady drumbeat of momentum building around the potential and possibilities of this brave, new, immersive world. Sure, the metaverse had been talked about long before 2018, but once… Blogs April 28, 2022 U.K. Supervisory Authorities and Basel Committee Refine Operational Resilience Approaches, Align on Expectations for Firms Several Key Policies Take Effect March 31, 2022 On March 29, 2021, the Bank of England (BoE), the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) issued a series of policy statements to both refine and finalise their approach to operational resilience for financial services firms. Almost concurrent with the release of the policy statements, the Basel Committee on… Podcast April 1, 2020 Podcast- GRC Technology Perspectives Around the Globe - Netherlands This is a series of podcasts on GRC programmes and technologies, obtaining perspectives from Protiviti leaders and subject-matter experts around the world on GRC drivers, innovations and challenges in their markets. This episode features conversation with Owen Strijland, a director with Protiviti’s Technology Consulting practice based in Amsterdam. Owen offers his viewpoints on GRC developments… Podcast Transcript April 1, 2020 Transcript- GRC Technology Perspectives Around the Globe - Netherlands This is a series of podcasts on GRC programmes and technologies, obtaining perspectives from Protiviti leaders and subject-matter experts around the world on GRC drivers, innovations and challenges in their markets. This episode features conversation with Owen Strijland, a director with Protiviti’s Technology Consulting practice based in Amsterdam. Owen offers his viewpoints on GRC developments… Client Story June 30, 2023 Change management, automation and new digital tools transform finance operations for educational services company A $1 billion educational services holding company that operates in the U.S., Australia and New Zealand needed to transform its finance operations. The organisation, which operates numerous higher-education institutions and provides a workplace educational benefits administration solution, enrolled more than 100,000 students in its universities and served 50,000 workplace learners in 2021, growing… Load More
