Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Flash Report May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Whitepaper March 31, 2021 Fair Lending and Servicing Practices Face Deeper Scrutiny Under New Administration - Top of Mind Compliance Issues for 2021 New presidential administrations often establish new demands and priorities with regard to addressing and enforcing current regulations based on their own priorities. The latest change in the White House, with the Biden administration assuming control, has been no exception. Whereas the Trump administration scaled back enforcement of financial regulations in a number of areas, including but not… Blogs April 8, 2021 U.K. Supervisory Authorities and Basel Committee Refine Operational Resilience Approaches, Align on Expectations for Firms Several Key Policies Take Effect March 31, 2022On March 29, 2021, the Bank of England (BoE), the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) issued a series of policy statements to both refine and finalize their approach to operational resilience for financial services firms. Almost concurrent with the release of the policy statements, the Basel Committee on… Podcast June 1, 2021 Podcast: Future of Analytics - Empowering Intelligent Decision Making The current and future state of risk analytics is bedrock to empowering the compliance function’s forward-looking agenda. With the evolution of enterprise risks, advancements in analytics, and the ever-morphing regulatory landscape, compliance can be transformed by being further data driven, and monetize the deployment of advanced analytics in empowering intelligent decision-making and risk… Blogs June 1, 2022 Advanced Analytics to Optimize Consumer Lending Webcast The availability of large volumes of internal, external, social media data, along with advances in analytics and the advent of machine learning have created the perfect opportunity for optimizing consumer lending decisions. Not sure how to create a plan for your own organization? Attend this webinar to learn how to put an Advanced Analytics approach to optimize consumer lending decision making.… Newsletter May 13, 2021 Quantum Computing: Why the Board Should Care There is a growing interest across the world in the feasibility of quantum computing and when it will finally become a reality in business. And that’s for good reason. Quantum would enable problem-solving capabilities to address simulations and complicated optimization questions involving a formidable number of variables and potential outcomes at amazing speeds not attainable with conventional… Whitepaper July 19, 2021 Resilience Practices Can Help Firms Mitigate Supply Chain and Third-Party Provider Risks - Top of Mind Compliance Issues for 2021 Customers are major drivers of change in the marketplace. In times of stress, how well companies manage customer experience and expectation can determine whether they succeed. At the height of the COVID-19 pandemic, amid demand spikes and panic buying of household items like groceries and cleaning products, companies that successfully addressed customers’ demands (e.g., restocked alternative… Podcast April 5, 2021 Podcast: Future of Operational Risk Managing risks and strengthening controls associated with operations have become increasingly more complex for all organizations. Firms are expending significant time, money, and resources to implement required changes and prioritize operational risk management efforts. As costs continue to increase, it is clear that the overly manual, reactive, and siloed status quo is unsustainable.In this… Flash Report March 22, 2022 SEC Issues Proposed Rules for Enhancement and Standardization of Climate-Related Disclosures Today, the U.S. Securities and Exchange Commission (SEC) issued proposed rules that would require reporting companies to enhance and standardize climate-related disclosures. Specifically, the commission voted to approve moving forward with proposed changes related to information about climate-related risks contained in registration statements and periodic reports, such as a company’s… Client Story June 2, 2022 The Royal Children’s Hospital Partners with Protiviti’s Automation Experts for Dramatic Enhancements to its Health Insurance Claim Process Australia’s health expenditure makes up 10.3% of the country’s gross domestic product and is growing at a rate of AUD$181 billion annually, placing a spotlight on public health services and increasing pressure on them to manage their cash flow efficiently. To do so, healthcare organizations are increasingly reliant on an efficient health insurance claims process. Effective claim processing… Load More
