Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Flash Report May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Whitepaper November 26, 2024 Network and information security directive 2 (NIS2) The European Commission has revised the NIS Directive, expanding its scope to include numerous new sectors. This revision aims to enhance cybersecurity across the entire European region by unifying national laws with common minimum requirements. For many companies located within European Union (EU) Member States, as well as non-EU organisations that provide services within the EU, NIS2 represents… Video September 3, 2020 Cyber Risk Quantification FAQs Cyber risk quantification (CRQ) uses industry leading and highly vetted probabilistic models to more accurately describe the cyber security and technology-based risks facing an organization. Tune in to Protiviti's subject matter experts answer 15 frequently asked questions about CRQ. Blogs April 8, 2021 U.K. Supervisory Authorities and Basel Committee Refine Operational Resilience Approaches, Align on Expectations for Firms Several Key Policies Take Effect March 31, 2022On March 29, 2021, the Bank of England (BoE), the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) issued a series of policy statements to both refine and finalize their approach to operational resilience for financial services firms. Almost concurrent with the release of the policy statements, the Basel Committee on… Insights paper March 15, 2024 Strategic Sourcing: Gaining Advantage, Mitigating Risk A shift in mindset to a strategic sourcing strategy anticipates and mitigates supply chain risk while improving resilience and responsiveness, still aiming to reduce total cost of ownership. Newsletter March 15, 2022 Private Equity Insights: Top Risks for 2022 In this issue of Private Equity Insights, we take a deep dive into the top risk issues facing companies owned by private equity (PE) in 2022 and over the next 10 years. These insights were obtained from our 10th annual survey of top risks by Protiviti and NC State University’s ERM Initiative.Of the global boards of directors and executives surveyed, respondents from PE-owned company… Whitepaper March 28, 2022 Risky Business: The Sanctions Challenges of Trade Finance As governments across the globe, including the EU, US, Canada, UK, Japan, Singapore and more, have imposed sanctions on Russia, with promises of additional action if Russia persists with its war on Ukraine, financial institutions and their customers are forced to review their trade and commodities transactions involving Russia to assess their legal and reputation risk. These reviews are… Podcast December 20, 2023 Commentary by Sharon Lindstrom | 2024 Top Risks Survey — Industrial Products Sharon Lindstrom, Managing Director and Global Leader of Protiviti’s Manufacturing and Distribution industry group, details key challenges that Industrial Products organizations are facing.Read 2024 Top Risks Manufacturing and Distribution Results Infographic September 1, 2021 Infographic: IT Audit Tech Risks in the Tech, Media & Telecom Industries Cybersecurity, privacy, data and resilience dominate the top technology challenges for technology, media and telecommunications (TMT) organizations, according to the annual ISACA/Protiviti Global Survey of IT audit leaders and professionals. These issues, which already were top-of-mind risks for most organizations, have been fueled further by pandemic-driven times of remote work… Flash Report June 2, 2022 Moving Beyond the Heat Map: Making Better Decisions with Cyber Risk Quantification A major cybersecurity event can dissolve millions of dollars in assets and tarnish even the strongest company's reputation. As cybersecurity concerns grow and evolve, companies need to be prepared for the inevitable cyber attacks with strong defenses to identify breaches and minimize damage. But how does leadership know where to invest in cybersecurity? How much is at risk? What should be… Load More
